Mercedes Shop and Service Center Reviews – 10 Tips to Look Out For

Great service, communication and pricing. Will continue to use their services and recommend others do so as well!

Got my brake pads and rotors replaced here along with a full brake fluid flush, and the whole experience was smooth from start to finish. The team at German Auto Center is fast, honest, and really knows their stuff. They walked me through everything, kept me updated, and the car drives like new again. Pricing was fair, service was professional, and the quality speaks for itself. Definitely my go-to spot for anything German-car related. Highly recommend!

Exceptional customer service, fair and honest staff, and unbeatable pricing on service.

We had a wonderful experience with German Auto Center. Special should out to Chris and Brant for all of their help and amazing customer service. They made the whole process so easy, were so responsive and proactive. Greatly appreciate all the effort!

These guys are almost better than the Porsche dealership, the only difference is Porsche will give you a loaner (and coffee). But these Chris and Andrew will do the work for one third of what Porsche charges!

Excellent service. In and out when scheduled. Clear communication. I will be returning!

Love this place! Excellent customer service. Chris is a gem of a human. Honest and kind. I’m a loyal customer.

Top notch services at unbeatable prices! Everyone is very knowledgeable and made sure my car got to running like new. Will be coming here again for future services.

I trust my auto service to GAC. The team is professional, knowledgeable and pricing is fair. Customer service is exemplary!

First timer at German Auto and I will definitely be a returning customer. Brent provided excellent customer service and completed my 20k mile maintenance check in record time. I asked if Discount Tires next door could take a look at my tires because of a slow leak on my Audi and they repaired it with no extra charge. Unfortunately by the end of the day I was unable to pickup my car so Brent made sure to lock up my vehicle in their parking lot to keep it safe and secure until morning pickup. Great experience, I highly recommend German Auto Center.

I’ve taken my 2023 Porsche Macan S here twice and the service has been excellent. The work has been professionally performed and my car was ready for me sooner than I expected. I will be back.

I brought my Audi a5 in after hydroplaning and hitting the right side, mainly needing a wheel alignment. After the first alignment, the steering still pulled to the right whenever the wheel was straight. I called them back and brought the car in again. The second time, they checked more thoroughly and found suspension issues and an electrical alignment problem. They took care of it and only charged me once, even though they worked on it twice. Now the alignment feels about 95% straight — not perfect like before the accident, but definitely much better than after the first visit. Overall, they were fair, honest about what needed fixing, and didn’t overcharge me. Took a couple tries, but I appreciate that they made it right.

Excellent service as always! The team completed my annual maintenance efficiently and thoroughly, checking everything from fluids to brakes. They explained what was done and provided clear recommendations for upcoming needs. My Porsche runs like new again, and I appreciate their honest, professional approach. Will definitely be back next year - highly recommend their maintenance services to anyone looking for reliable auto care.

I have been coming to German Auto Center for a while now, but I have to say that, having been a few places in town, this is far and away the best service you will receive anywhere. Technically they are amazing, but actually doing right by their customers is what sets them apart. Keep up the great work, Chris and team!

The appointment scheduling was easy to use. The team was able to assess the issue quickly and perform the work timely. They were very professional. I am very happy with the work and the process as a whole.

Chris is an amazing human. He is a skilled problem solver, a man of action, a man of his word, patient, kind and German Auto Center is lucky to have this good human as their GM. We recently had an issue with a Porsche repair completed by another company known to Chris. We were unsure how to handle the situation and sought out Chris's counsel. He quickly recognized and acknowledged our concerns and went way beyond by offering to help negotiate the negotiated resolution. We were so relieved to have him as our advocate. He advocated and got results. We are very grateful to Chris and the folks at German Auto.

German Auto Center has been great with my 2019 VW Atlas. They’ve handled some tricky, hard-to-diagnose issues with a pragmatic approach—never rushing to unnecessary repairs or running up the bill. Brant, the service manager, has been especially helpful with clear communication and flexibility throughout the process. Highly recommend them to other VW owners, especially if your only experience has been with the dealership.

Amazing service every time!

Knowledgable, efficient, honest, communicative, thorough. Great overall experience. Even brought me to work after I dropped off my car.

GAC was able to diagnose an almost impossible issue with my X5. The entire team was communicative and thorough and I will never take my imports anywhere else. Highly Recommend!

Chris and his team do a great job with our cars! Always completed on time!

This review is on the heels of my 3rd visit to German Auto and I’m out of words for how good they’ve been to me. I’ve experienced 3 freak occurrences and they’ve come through in the clutch every time, but this most recent is the one I’m here to talk about. In black and white, my car gave me a not so favorable fallback, so I did the usual routine of reaching out to them and setting up an appointment to get my darling looked at. The code produced via an ODB reader showed as some pretty pricey damage to some of the more vital components in my whip. The initial estimate was $2500+. It wasn’t going to feel good coughing up that much dough, but if it had to be done it had to be done. In the midst of getting to aforementioned components, they discovered it wasn’t as severe as they thought but merely corroded wires due to rodent nibbles. The discovery saved me more than half of the estimate and my darling is running smooth again. They could have easily finessed me as I wouldn’t have known any different, but to see how they lead with integrity just really sold me on the greatness of this shop. Now while I don’t hope to have to see a shop soon, should I have to, they have me for life. Thank yall so much. Shout out to my man Chris for always being communicative and helpful.

Chris is the best! Knows his stuff! Honest and efficient! Takes care of my families Beemers!

This place is the place to take your car for repairs. I have taken my car to German Auto Center for years and have consistanly had excellent customer service as well as excellent car service. Hands down a 10 out of 10!! Chris is the absolute best!

Very knowledgeable and extremely well priced. Had them put some mods in on my car and am more than happy with how it turned out. absolutely coming back for more!

They quickly repaired a mount on my BMW’s engine and I am impressed with all of their employees!

I can't recommend GAC highly enough! I went to them for a second opinion about a very costly repair recommendation from the dealership, and it turned out to be completely unnecessary. With quick, honest, and affordable service, they've earned a customer for life!

Перше місце в аустині де мене не спробували заскамити. Дякую за сервіс. Буду повертатися сюди кожного разу

I have been taking my Porsche to German Auto Center for the past 5 years. Chris is an outstanding individual. He is very prompt with his follow up and only recommends what is needed to keep my Porsche running smoothly. I highly recommend their services.

German Auto Center was very quick with my Audi’s brake flush and did a great job! Friendly service as well! I will definitely go back there to service my Audi!

Excellent service and easy to work with. I had complete engine replacement on my Audi Q7 and Andrew and Brandt were great to work with.

A friend recommended German Auto when my dealer gave me an outrageous quote for brakes. It was super easy to get another opinion/quote using their website which ended up being way less expensive. Kicker is that once I dropped off my car, they called to tell after a more thorough inspection, my brakes didn’t need replacing yet. I couldn’t be more grateful to hear this news. I will definitely take my car back when the time comes. I can’t recommend these honest guys enough! Thanks German Auto Center!

German Auto Center is a truly professional establishment, specializing in BMW and Volkswagen. The customer service was excellent - friendly and first class. The directions to customers was first rate - courteous and specific. I was very happy to be referred to this establishment by a customer. Thank you all! My 2017Volkswagen Golf drives like a new.

I have been doing business with Chris and German Auto for a few years now. Hands down the absolute best shop/mechanics in town. It is extremely hard to find honest people in that industry. You can rest easy when you leave your car with German Auto. They are always honest and will work with each customer. I just wish they had more locations only because I want to see them grow and drown out some of these rip off artist here in Austin. Ask for Chris, dudes a modern day Harry Potter and makes the magic happen with your car.

Very professional very reasonable with the prices very quick on the job definitely recommend to anybody that has a BMW I had the name for that was worked on yesterday they did an amazing job the owner was very kind and explain everything to me definitely recommend it and definitely have me has a new customer thank you

The team at German Auto Center is outstanding! I’m especially grateful to Chris Wofford—he’s consistently helpful, honest, transparent and extremely knowledgeable. He sets clear expectations and follows through every time. This is my go-to place for all service and repair needs on my BMW X3. I have no plans to take my car anywhere else.

The team at German Auto Center did an incredible job with the performance upgrades on my new BMW M3. Some custom work was required and they did a perfect job with the installation. The customer service and expertise was excellent. It’s great to know that there’s an auto center that specializes in my type of car that I can rely on in the future.